Política de reembolso

Brick Glass No Fault Return Policy

Up to 30 Days:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cs@brickwholesaleglass.com. Please note that returns will need to be sent to the following address: 9700 W Gulf Bank Rd, Houston, Texas 77040. 

You can always contact us for any return question at cs@brickwholesaleglass.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns 31-180 Days:
All returns between 31 and 180 days must be approved by the Returns Manager. Stock products only, and they must be in their original packaging. A 20% restocking charge will apply, and there will be no freight credit.

Returns over 180 days:
Returns over 180 days will not be allowed.

Special Order or Fabricated Merchandise:
Special order or Manufactured items are not returnable for credit. Orders for such merchandise can only be canceled with the approval of Brick Glass and may be subject to a cancellation charge up to the full amount of the order for costs incurred

Return Policy for Tools:
All tool sales are final. Please inspect all tools upon receipt.
Tools will only be accepted for return due to a manufacturing defect and inspected by Brick Glass Product Management, if approved all accessory components or other parts contained in the original packaging.
Tools with signs of use, damaged, or altered by the user are not eligible for return. Tools returned to Brick Glass without prior authorization will be returned to the purchaser.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@brickwholesaleglass.com.