Política de envío

Brick Glass Shipping Policy

Thank you for trusting Brick Glass with your glazing needs—we appreciate the opportunity to serve you! Our primary objective is to process and ship your order as quickly as possible. The following terms and conditions constitute the Brick Glass Shipping Policy.

1. General Shipping Information
All goods ship from the Brick Glass warehouse located at:
9702 West Gulf Bank Rd, Houston, TX 77040 (unless otherwise specified).
•    Carrier Selection: Orders ship via the carrier selected by the customer. If no shipping instructions are provided at checkout, we will select the most economical service available.
•    Oversized Shipments: Due to size and weight restrictions, large orders may be routed via common carrier (motor freight).

2. Available Shipping Methods
USPS (United States Postal Service)
Used primarily upon request or for destinations not served by UPS.
•    Weight Limit: Maximum 70 lbs per package.
•    Size Limit: Maximum 108 inches in combined length and width (up to 130 inches for USPS Ground Advantage).
•    USPS Ground Advantage / Priority Mail: Typical delivery window is 1–4 business days depending on distance, processing facilities, and destination.
UPS (United Parcel Service)
Our standard and most reliable carrier for small-to-medium packages across the 48 contiguous United States.
•    UPS Ground: Day-definite delivery within 1–5 business days. Most economical for routine shipments.
UPS Package Restrictions    Limit
Max Weight    150 lbs (70 kg) per package
Max Length + Width    165 inches (419 cm) combined
Max Length    108 inches (274 cm)
> Note: Packages exceeding these limits are subject to UPS Over Maximum Limits fees and must ship via UPS Freight / Common Carrier. Packages with a high size-to-weight ratio are subject to dimensional weight pricing.
Motor Freight / Common Carrier
•    When Used: Required for oversized or heavyweight orders exceeding standard carrier limits.
•    Carrier Requests: If you prefer a specific freight company, please request it when placing your order. We will make every effort to accommodate your preference.
•    Residential Fees: Deliveries to residential addresses via motor freight are subject to a residential delivery surcharge in addition to standard freight costs.

3. Lost or Damaged Shipments
If a shipment is lost or damaged during transit, claims must be filed directly with the carrier:
•    USPS: Claims must be submitted using the official USPS claim form along with proof of value and insurance documentation.
•    UPS: Claims can be initiated online at UPS.com or by phone at 1-800-PICK-UPS.
o    Lost Packages: Claims may be filed if a package has not arrived 24 hours after the expected delivery date/time.
o    Damaged Packages: The recipient should initiate the claim upon receiving the damaged goods.

4. Processing Times & Expedited Requests
At Brick Glass, fast turnaround is our priority. Please keep the following operational timelines in mind:
•    Standard Processing Window: Please allow 3 to 5 business days for full order processing.
•    Handling Time: Custom packing takes approximately 3 to 4 hours per order. Late-day orders or account updates may require additional handling time.
•    Out-of-Stock Items: If an item is temporarily backordered, we may hold your shipment for 1–2 days to ensure your order ships complete.
•    Emergency Orders: If you have an urgent order, contact us immediately. We will check stock and attempt to expedite processing. Please be sure to note the name and extension of the representative assisting you to track your request.

Should any questions or issues arise, please contact Brick Glass customer support immediately.